CONTACT BYCASTELLO
OUR SUPPORT TEAM IS HERE TO HELP. WE HAVE AN AVERAGE REPLY TIME OF 48-72 HOURS. OUR TEAM IS WORKING MON-FRI FROM 9AM TILL 6PM.
THE ANSWERS TO YOUR QUESTIONS
HELP & FAQS
How long does it take to receive the orders?
We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an averege of the following:
- all orders will be dispatched within 24-48 business hours
- shipping will take around 5-9 business days depending on your location. We ship to around 75 countries
What are the return rules?
You can return a product for any reason within 14-days guaranteed. No questions asked.
We do not charge a return fee
The customer only have to bare the return label
What payment methods do you accept?
We accept all available creditcards! Besides that we offer a wide variety of bank transfer options (like iDeal, Bancontact, Sofort etc)
Mon-Fri, 9 AM - 6 PM.Average reply time: 24-48 hours